Mash Towing Maintenance & Construction (trading as "Mash Towing", operated by MASH TOWING, MAINTENANCE & CONSTRUCTION PTY LTD/ABN - 65 683 018 868, "we", "us", "our")
Effective Date: 27th June, 2026
These Terms & Conditions ("Terms") govern your use of the Mash Towing website (mashtowing.com.au) and any booking, towing, recovery, transport, or related services ("Services") provided by us. By using our website, submitting a booking request, or engaging our Services, you agree to be bound by these Terms.
We provide towing, vehicle recovery, heavy and commercial vehicle transport, equipment transport, emergency roadside assistance, and related services across Darwin, Palmerston, and the wider Northern Territory, including remote and project locations as agreed.
Services may be booked through our website's online booking widget, by phone, or by other direct arrangement with our team.
2.1 Quotes provided through the website, over the phone, or in person are estimates based on the information you provide (vehicle type, location, condition, and job type). The final price may vary if actual conditions differ from what was described — for example, if the vehicle is in a different state, located somewhere less accessible, or requires additional equipment or time.
2.2 We will always confirm any change in price with you before completing the job wherever practical to do so. For emergency or roadside jobs where immediate action is required, we will act in your best interest and explain final charges at completion.
2.3 Bookings made through the online widget are not confirmed until you receive confirmation from us (by SMS, email, or call). Submitting a request does not guarantee immediate dispatch, particularly during high-demand periods.
3.1 Online Payments. Where payment is processed through our website's booking system, you authorise us to charge the nominated card for the quoted amount, plus any variation agreed under clause 2.2.
3.2 Deposits. For certain jobs (including scheduled transport, equipment relocation, and non-emergency bookings), we may require a deposit to confirm your booking. The deposit amount will be disclosed at the time of booking and is deducted from your final invoice.
3.3 Final Payment. Full payment is due on completion of the service unless a separate commercial account or invoicing arrangement has been agreed with us in writing (for example, for regular business or hire-industry clients).
3.4 Accepted Payment Methods. We accept payment via the methods made available through our booking system, EFTPOS, or bank transfer, as applicable.
3.5 Failed or Disputed Payments. If a payment fails, is reversed, or is disputed without valid cause after Services have been rendered, we reserve the right to pursue recovery of the amount owed, including reasonable recovery costs.
4.1 Cancellation by You. If you need to cancel or reschedule a confirmed booking, please notify us as soon as possible by phone or through the website.
4.2 Cancellation Fees. A cancellation fee may apply in the following circumstances:
4.3 Where a deposit has been paid, the cancellation fee (if applicable) may be deducted from the deposit, with any remaining balance refunded to you.
4.4 Cancellation by Us. We may need to cancel or delay a booking due to safety concerns, extreme weather, vehicle/equipment availability, or circumstances beyond our control. Where this occurs, we will notify you as soon as possible and any deposit paid will be refunded in full or applied to a rescheduled booking, at your choice.
5.1 You confirm that any information provided about the vehicle, equipment, or site (including weight, dimensions, condition, accessibility, and hazards) is accurate to the best of your knowledge at the time of booking.
5.2 We are not liable for delays, additional charges, or inability to complete a job that result from inaccurate or incomplete information provided about the vehicle or site.
5.3 Where a vehicle contains personal property, valuables, or hazardous materials, you are responsible for removing or disclosing these prior to towing or transport. We are not liable for loss of, or damage to, personal property left in a vehicle unless caused by our negligence.
6.1 We carry out all towing, recovery, and transport work with due care and in accordance with industry safety standards.
6.2 To the extent permitted by law, we are not liable for damage that:
6.3 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable Northern Territory or Commonwealth legislation.
6.4 Where permitted by law, our liability for any failure to comply with a consumer guarantee is limited, at our option, to the resupply of the Services or payment of the cost of having the Services resupplied.
7.1 We provide 24/7 emergency dispatch. Response times may vary depending on location, weather, traffic, and demand at the time of your call, and cannot be guaranteed to an exact figure.
7.2 After-hours and emergency callouts may incur different rates than standard bookings; any applicable surcharge will be communicated to you at the time of booking where practical.
Where a vehicle is recovered and held at our premises or a secure storage location (e.g. following an accident, abandonment, or by request), storage fees may apply for any period beyond the agreed collection date. We will provide reasonable notice of any storage fees before they accrue.
For business clients, hire companies, and project/contract work, specific commercial terms (including account payment terms, recurring service arrangements, and liability provisions) may be agreed separately in writing. Where a conflict exists between a signed commercial agreement and these Terms, the signed agreement prevails.
10.1 The content on this website is provided for general informational purposes and is not a substitute for direct confirmation of pricing, availability, or service scope with our team.
10.2 We aim to keep website content accurate and current but do not guarantee that all information (including pricing indicators, service availability, or response time estimates) is free from error at all times.
Our collection and handling of your personal information is governed by our Privacy Policy.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business operations. The version published on this website at the time of your booking applies.
These Terms are governed by the laws of the Northern Territory, Australia, and any disputes are subject to the non-exclusive jurisdiction of the courts of the Northern Territory.
If you have any questions about these Terms, please contact us:
Mash Towing Maintenance & Construction Pty Ltd. Phone: 0456 005 119 Website: mashtowing.com.au