Mash Towing Maintenance & Construction (trading as "Mash Towing", operated by MASH TOWING, MAINTENANCE & CONSTRUCTION PTY LTD/ABN - 65 683 018 868, "we", "us", "our")

Effective Date: 27th June, 2026

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information through mashtowing.com.au (the "Website") and in the course of providing our towing, recovery, and transport services.

1. What Information We Collect

We may collect the following personal information:

Information you provide directly:

  • Full name
  • Phone number and email address
  • Pickup, drop-off, and site location details
  • Vehicle details (make, model, registration, condition)
  • Service type and message/recovery details submitted through our booking widget or contact forms
  • Payment details, where you choose to pay through our online booking system (processed securely via our payment provider — see Section 5)

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, and referral source
  • General location data (e.g. city/region) inferred from your IP address or browser settings

2. How We Collect Information

We collect personal information when you:

  • Submit a booking or quote request through our website's booking widget or contact form
  • Call our emergency or direct line
  • Interact with our website (via analytics and tracking tools — see Section 4)
  • Engage us directly for towing, recovery, or transport services
  • Communicate with us via email, SMS, or social media

3. Why We Collect and Use Your Information

We use personal information to:

  • Respond to booking and quote requests
  • Dispatch towing, recovery, or transport services to your location
  • Process payments for services rendered
  • Communicate with you about your booking (confirmations, driver details, live tracking updates, ETA changes)
  • Maintain business records, including for invoicing and accounting purposes
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations
  • With your consent, send you marketing or promotional communications (you can opt out at any time)

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies, including:

  • Google Analytics (or similar analytics tools) to understand how visitors use our site, including pages viewed, time on site, and general location/device data
  • Meta Pixel / social media tracking tools (where applicable) to measure the effectiveness of our advertising and understand visitor interactions arriving from social platforms

These tools may collect information about your browsing behaviour on our site and, in some cases, across other websites, to help us and our service providers understand site performance and deliver relevant advertising.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website, including the booking widget.

5. Payment Processing

Where you choose to pay for a service through our online booking system, your payment details are processed by a third-party payment processor. We do not store full card details on our own servers. Please refer to our payment provider's own privacy and security practices for further detail on how transaction data is handled.

6. Disclosure of Your Information

We do not sell your personal information. We may disclose personal information to:

  • Our staff, contractors, and drivers, to the extent necessary to carry out your booking
  • Third-party service providers who support our operations (e.g. payment processors, SMS/communication providers, website hosting and analytics providers)
  • Business partners (such as hire companies or commercial clients), where you have engaged us through, or on behalf of, that organisation
  • Government bodies, regulators, or law enforcement, where required or authorised by law
  • Professional advisers (e.g. accountants, legal advisors) as needed for business operations

Any third party we engage to process personal information on our behalf is required to handle it securely and in line with applicable privacy laws.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including secure storage of digital records and restricted access to customer data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (including tax and business record-keeping obligations).

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, or incomplete. To make a request, please contact us using the details in Section 11.

We may need to verify your identity before providing access to, or making changes to, your personal information.

9. Overseas Disclosure

Some of the third-party service providers we use (such as cloud hosting, analytics, or payment processing platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, contact us:

Mash Towing Phone: 0456 005 119, Website: mashtowing.com.au

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The version published on this website at any given time applies. We encourage you to review this page periodically.